Shipping policy

Last updated: August 2, 2026

Thank you for shopping at Sigma. We are committed to delivering your order as quickly and safely as possible. This Shipping Policy explains our processing times, shipping options, costs, and key procedures regarding your delivery.

1. ORDER PROCESSING TIMES

Standard Processing: All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Order Confirmation: You will receive a notification email when your order is placed, and another once your package has shipped.
High Volume Periods: During peak promotional periods, sales, or holidays, processing times may be slightly extended. If there is a significant delay in the shipment of your order, we will notify you via email.

2. SHIPPING RATES & DELIVERY ESTIMATES

Shipping costs for your order will be calculated and displayed at checkout based on destination, weight, and delivery method chosen.

Standard Domestic (Greece / EU)

Estimated delivery: 3–7 business days

Calculated at checkout

Express Domestic (Greece / EU)

Estimated delivery: 1–3 business days

Calculated at checkout

International Shipping (Worldwide)

Estimated delivery: 7–21 business days*

Calculated at checkout

*Please note that international delivery times are estimates and may vary depending on destination and local customs processing.

Free Shipping: Free standard shipping is available on orders over eligible thresholds specified at checkout.

3. ORDER TRACKING

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s) and a direct tracking link.

Please allow up to 24 hours for tracking information to activate and display status updates in the courier’s system.

4. INTERNATIONAL CUSTOMS, DUTIES, & TAXES

Import Duties: Orders shipped outside of our domestic region may be subject to import taxes, customs duties, and fees levied by the destination country once the shipment arrives.
Customer Responsibility: All additional charges for customs clearance are the sole responsibility of the customer. Sigma has no control over these charges and cannot predict what they may be.
Customs Delays: Customs clearance procedures can occasionally cause delays beyond our original delivery estimates.

5. ADDRESS CHANGES & UNDELIVERABLE PACKAGES

Incorrect Address: Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.
Address Corrections: If you notice an error in your address, email us immediately at contact@sigmathebrand.com. Once an order has shipped, we are unable to change the delivery address.
Returned Packages: If a package is returned to us as undeliverable (due to an incorrect address, failed delivery attempts, or unpaid customs fees), the customer will be responsible for re-shipping costs.

6. DAMAGED, LOST, OR DELAYED PACKAGES

Lost or Delayed Packages:

If your package has not arrived within the estimated delivery timeframe, or if tracking shows no updates for an extended period, please contact us at contact@sigmathebrand.com. We will launch an investigation with the shipping provider on your behalf.

Damaged Packages:

If you receive your order damaged in transit:

Please save all packaging materials and damaged goods.
Take clear photographs of the damaged outer box and the damaged product(s).
Contact us at contact@sigmathebrand.com within 48 hours of delivery so we can review the claim and send a replacement or arrange a solution.

7. RETURNS & EXCHANGE SHIPPING

For full details on returning an item, please review our Refund & Return Policy.

Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the return is due to an error on our part (such as a defective or incorrect item sent).