Shipping policy

Sigma – Shipping Policy
Last Updated: 16/2/2025

1. Order Processing

Processing Time:
All orders are processed within 1-2 business days (excluding weekends and public holidays) once payment is confirmed. In the event of a delay, we will notify you via email.

2. Shipping Methods & Delivery Times

Domestic Shipping:
- Standard Shipping: Typically delivered within 3-7 business days.
- Express Shipping: Typically delivered within 1-3 business days.
International Shipping:
Delivery times vary by destination and usually take 7-21 business days. Please note that customs clearance may result in additional delays.

3. Shipping Costs

Calculation:
Shipping fees are calculated based on the weight, dimensions, and destination of your order. These fees will be clearly displayed at checkout.
International Orders:
Orders shipped internationally may incur additional customs fees, import duties, or taxes, which are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. Please allow up to 24 hours for tracking information to update.

5. Delivery Issues

Lost or Delayed Orders:
If your order hasn’t arrived within the estimated delivery timeframe, please contact our customer service team at contact@sigmathebrand.com for assistance.
Damaged Orders:
If you receive a damaged item, please take a clear photo of the damage and contact us immediately at contact@sigmathebrand.com so we can work with you to resolve the issue.

6. International Shipping & Customs

Customs & Duties:
For international orders, please be aware that you are responsible for any customs fees, import duties, or taxes imposed by your country’s customs office. These charges are not included in the product price or shipping cost.

7. Returns and Exchanges

For detailed information about our return and exchange process, please refer to our Return & Refund Policy . Note that shipping costs are non-refundable unless the return is due to a mistake on our part (such as a defective or incorrect item).

8. Changes to Our Shipping Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will become effective immediately upon posting. We encourage you to review this page periodically.