Refund policy

 


Last updated: August 2, 2026

At Sigma, we want you to love your purchase. If something isn't quite right, we’re here to help you return or exchange your items.

RETURN PERIOD

You may return eligible items within 14 calendar days from the date your package is delivered.

Note: The return shipment must be dispatched with the courier and in transit within this 14-day window to qualify for a return.

RETURN CONDITIONS

To be eligible for a return or exchange, all items must meet the following criteria:

  • Original Condition: Items must be unworn, unwashed, unaltered, and free of stains or scents.
  • Tags & Packaging: All original tags and packaging must remain attached and intact.
  • Resellable State: Items must be returned in a condition suitable for resale.

Any item that shows signs of wear, damage, or alteration (unless reported to our customer care team prior to sending) will be rejected and returned to sender at the customer's expense.

NON-RETURNABLE ITEMS

For hygiene and finality reasons, the following items cannot be returned or exchanged:

  • Underwear, intimates, and socks
  • Any item marked as Final Sale at checkout or on your receipt
  • Items shipped back after the 14-day window has expired
  • Worn, washed, or damaged items not reported prior to return

REFUND OPTIONS

We offer two ways to receive your refund once your return is inspected and approved:

1. Digital Gift Card (Bonus Value)

  • 15% Bonus: Choose store credit via a digital gift card and receive an extra 15% bonus on top of your original purchase amount!
  • Processing Time: Issued within 2–3 business days after your return arrives and is inspected.
  • Validity: Valid for 12 months from the date of issue.

2. Original Payment Method

  • Standard Refund: Refunded directly back to the payment method used during checkout.
  • Processing Time: Inspected and processed within 7–10 business days of arriving at our warehouse.
  • Posting Time: Please allow up to 3–5 business days for funds to reflect in your bank account once issued.

Note: Original shipping fees are non-refundable.

EXCHANGES

We accept size or color exchanges subject to stock availability.

  • How it works: If you request an exchange and the item is in stock, we will process it and cover the outbound shipping cost for the replacement item.
  • Out of Stock: If your requested exchange item is unavailable, our customer care team will contact you to arrange a store credit bonus or full refund.

RETURN SHIPPING & CUSTOMS DUTIES

  • Shipping Costs: Customers are responsible for all return shipping fees.
  • Customs & Duties: Any international customs fees, import duties, or taxes incurred on returned packages are the responsibility of the customer.
  • Proof of Shipment: We strongly advise using a trackable shipping service. Sigma is not responsible for returns that are lost or untrackable in transit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you received a damaged, defective, or incorrect item, please notify us immediately upon delivery so we can make it right:

  1. Email us at contact@sigmathebrand.com within 48 hours of receiving your package.
  2. Include your Order Number, a brief description of the issue, and clear photo(s) of the item/damage.
  3. Our team will review the claim and arrange a free exchange or full refund for verified defects.

CONTACT & RETURN PROCESS

To initiate a return or exchange, please reach out to our support team: